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Frequently Asked Questions

1.What materials are your products made from?

Our furniture is crafted using high-quality, sustainable materials. Metals include 304 and 201 stainless steel, cold-rolled steel, and aluminum, with 304 stainless certified safe for food contact. Wood components feature E0-grade MDF or HDF with ultra-low formaldehyde emissions (below 0.05 mg/m³), finished with natural wood veneer or water-based paints. Plastics like PC, ABS, and acrylic comply with FDA food safety standards. All materials meet rigorous international safety certifications such as ASTM F963 and EN71.

2.How should I clean my furniture?

Proper care varies by material. Please follow these guidelines:

Material	Cleaning Method	Important Notes
Metal	Use a damp cloth with mild detergent; dry immediately.	Avoid abrasive tools or acidic cleaners.
Wood	Wipe gently with a slightly damp cloth in one direction; dry within seconds.	Prevent water pooling and exposure to heat.
Plastic	Clean with a soft sponge using diluted baking soda or mild soap.	Do not use bleach or acetone.

Although our E0-grade wood panels resist moisture swelling (≤8%), avoid prolonged water exposure.

3.Which interior styles do your products suit?

Our designs harmonize effortlessly with Scandinavian, Japanese, modern, and minimalist aesthetics. Created by an international team with over a decade of export experience, our collection reflects global design trends and has been embraced by over 10,000 customers worldwide.

4.How durable are your products?

Durability is fundamental to our designs. For example, our 1-meter shelves support up to 80 kilograms, exceeding standard requirements by 20%. Rigorous tests include 10,000 open-close cycles, 48-hour salt spray corrosion, and vibration simulations to mimic shipping conditions. For specialized environments, please consult our customer service.

5.Are your products easy to assemble?

Yes, most items come with clear instructions and require only basic tools. Smaller pieces arrive fully assembled. For larger products, we provide step-by-step video tutorials. Missing parts will be replaced free of charge upon request with your order number.

6.Are your products suitable for small spaces?

Absolutely. Many items fold or mount to the wall, saving over 30% of floor space. Some folding cabinets are under 10 cm thick. Dimensions and layout suggestions are available on each product page. For larger shelves, allow 1 to 1.5 square meters of space.

7.Do you offer a warranty?

Yes. Logo printing and color customization start at 50 units. Structural or size changes require a minimum of 100 units. Sampling fees apply but are deductible from your order. For projects under $1,500, we recommend choosing from our ready-made collections.

8.Can I customize products?

9.How is quality controlled?

All products are made in our Dongguan factory under strict quality control. Raw materials, in-process production, and finished goods undergo thorough inspections. With over 20 years supplying top global retailers, we also welcome wholesale clients to schedule factory visits.

10.What is your return policy?

Situation	Resolution	Timeframe
Product defect	Free return and replacement; we cover shipping costs.	Within 7 days of receipt
Non-defect return	Accepted if unopened; customer pays return shipping.	Response within 24 hours

Please keep original packaging and contact our support team to arrange returns.